Extended #clearedtoland Crew
She’s a brain with lean organizational skills: Zurich-born Simone studied Psychology and Environmental Science at the University of Zurich and University of Hagen and added further education in General Management at the University of St. Gallen. She has worked in marketing for a biotech company in the United States of America and as a project manager for a Swedish telecommunications company. Next stop was the finance world where she was responsible for market research activities for the Swiss and Asia Pacific region. Ever since 2013, Simone has been working for Flughafen Zürich AG, as of 2019 as Head Customer Management & Research. Always looking for a new inspiration, Simone further trained to become a Lean Master in 2016 and a certified User Experience Professional in 2018. In her role as a Kaizen Master she helps evolve her current employer on continuous improvement and trains employees on process improvement strategies. Simone is founder and co-leader of the Swiss branch of a Philippines charity project, focusing on empowering of local employees.
Business Transformation
Customer Experience
Process Optimization
Speaker / Consultant / Trainer
Kerstin has never wanted anything other than flying and broadening her horizon. Having obtained her high school diploma, the young woman from Nuremberg got on the plane to Mexico for a language course and shortly afterwards started working as a flight attendant for Lufthansa. Soon she realized: I want to get into the cockpit!
In addition to her training as an airline pilot, Kerstin was studying for a Master of Science in Air Safety Management and attended various courses in project management. As a former airline pilot, her logbook contains more than 6’000 flight hours on the Airbus A320 type.
Today she is Partner of aim4safety, a consulting firm for Business Continuity and Safety Management, and is a renowned expert in safety and crisis management matters. She has just completed a CAS Change & Innovation Management at the University of St Gallen. Kerstin has a son.
Expert in Safety and Crisis Management
Managing Director aim4safety
Former Airline Pilot
